Frequently Asked Questions (FAQs)

When will my order be shipped?

All orders are processed within 1–2 business days after payment is confirmed. You’ll receive an email with tracking details once your order has been shipped.

How long does delivery take?

Delivery usually takes 2–3 business days after dispatch. During holidays or busy periods, it may take a little longer.

Do you offer free shipping?

Yes! We offer free shipping and free returns on all orders over €30.

How can I track my order?

Once your order has been shipped, we’ll send you a tracking link by email. You can click the link anytime to see your delivery progress.

What if I need to change or cancel my order?

If your order hasn’t been shipped yet, contact us right away at contact@corviane.com. We’ll do our best to help you modify or cancel it before dispatch.

What is your return policy?

We offer a 60-day money-back guarantee. If you’re not satisfied, you can return your product within 60 days of delivery for a full refund. Returns are free for orders over €30.

How do I start a return?

Simply email us at contact@corviane.com with your order number and reason for return. Our team will guide you through the quick process.

What if I received a damaged or wrong item?

Please email us with your order number and a photo of the issue. We’ll send a replacement or issue a full refund immediately.

Do you ship internationally?

Currently, we ship across France and selected EU countries. We’re working to expand our delivery zones soon.

How can I contact customer support?

You can reach us anytime by email at contact@corviane.com. Our support team is available 24/7 to help you with anything you need.